Heart Home Improvements Ltd respects your privacy and is committed to handling personal information responsibly. This notice explains, in general terms, what information we may collect when you use our website or contact us, how we may use it, and the choices available to you.
Last updated: September 2026.
Information we may collect
Depending on how you use our website or get in touch with us, we may collect information such as your name, contact details, address, project information, messages you send us, and technical information about how you use the website. If you provide plans, photographs or other files as part of an enquiry, those may also form part of the information we hold.
How we use your information
We may use your information to respond to enquiries, discuss and manage home improvement projects, provide quotes or information you request, arrange appointments, deliver our services, maintain business records, improve our website and customer experience, and meet legal or regulatory requirements.
Who we may share information with
Where necessary, information may be shared with trusted suppliers, tradespeople, professional advisers, finance or service partners, and technology providers that help us operate the business or deliver services. We do not sell personal information.
Cookies and website data
Our website uses cookies and similar technologies for functions such as website operation, analytics and improving the user experience. You can find more detail about the cookies used on this site in our Cookie Policy.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or regulatory obligations.
Your rights
Depending on the circumstances, you may have rights over your personal information, including asking for access to the information we hold about you, requesting corrections, asking us to delete or restrict certain information, objecting to certain uses, or asking for information to be transferred. Some rights are subject to legal limits and exemptions.
Contact us
If you have a question about this privacy notice or how we handle personal information, contact Heart Home Improvements Ltd at Unit 6 Dunlop Road, Redditch, B97 5XP, email info@hearthomeimprovements.co.uk, or telephone 01527 544551.
Changes to this policy
We may update this privacy notice from time to time as our website, services or data practices change. The latest version will be published on this page.